Refund policy

Last updated: October 2026

Our approach

We want you to be happy with your Strip Club products. If something isn't right, we'll make it right — and your first order is backed by our 30-day money-back guarantee, even if you've opened it.

30-day money-back guarantee — opened or not

Tried your strips and they're not for you? Email us at support@takeastrip.com within 30 days of delivery with your order number. We'll refund your full order value to your original payment method, usually within five working days. There's nothing to send back: for hygiene reasons we can't resell opened strips, so you keep the box and the strips.

Guarantee conditions:

One risk-free order per customer, and it applies to your first order only.
It covers your whole first order — every box in it, however many you bought.
Claim within 30 days of delivery.
Covers the whole range — ON, OFF and FLASH.

Our guarantee is a voluntary commitment on top of your legal rights and doesn't affect them.

Unopened products

Unopened products in their original, sealed packaging may be returned within 14 days of delivery for a full refund. To start a return, use our returns page or email us at support@takeastrip.com with your order number.

Starting a return of an unopened box — EU & UK

EU and UK customers can start a return on our returns page. Fill in your details and order number, then upload a clear photo of your unopened box(es) with the seal wrap still intact. Once approved, we'll email you a return shipping label. Return postage is at your own cost, unless the return is due to our error.

Opened products

Our products are oral care and wellness strips that come into contact with the mouth, so for hygiene and safety reasons opened or used products can't be sent back to us, and the legal right of withdrawal ends once the seal is broken (see below). Opened your first order and not happy? You're covered by our 30-day money-back guarantee above — no need to return anything.

Damaged or incorrect orders

If your order arrives damaged, defective, or you received the wrong product, contact us at support@takeastrip.com within 14 days of delivery. Please include a photo of the issue and your order number. We will send a replacement or issue a full refund — your choice.

Pre-orders

If you cancel a pre-order before the product has shipped, you will receive a full refund. Once a pre-order has shipped, the standard return policy and our money-back guarantee apply.

Subscriptions ("On Repeat")

You can cancel, pause, or skip your subscription at any time through your account or by emailing support@takeastrip.com. Cancellation takes effect at the end of your current billing cycle — no refund will be issued for the current cycle, but you will not be charged again.

If a subscription shipment arrives damaged or incorrect, the same damaged order policy above applies.

How refunds work

Refunds are processed to your original payment method within 14 days of us receiving the returned product, approving a damaged/incorrect order claim, or approving a money-back guarantee claim (guarantee refunds are usually processed within five working days). Depending on your bank or payment provider, it may take an additional 5–10 business days for the refund to appear on your statement.

Return shipping

For returns of unopened products, return shipping costs are the responsibility of the customer unless the return is due to our error.

For damaged or incorrect orders, we will cover the cost of return shipping or arrange a prepaid return label.

Money-back guarantee claims need no return shipment at all.

Right of withdrawal (EU & UK customers)

Under the EU Consumer Rights Directive (Directive 2011/83/EU), you have the right to withdraw from your purchase within 14 days of receiving the goods without giving any reason. UK customers have equivalent rights under the Consumer Contracts Regulations 2013.

To exercise this right, inform us by a clear statement — via our returns page or by email to support@takeastrip.com — before the 14-day period expires.

This right does not apply to sealed goods which are not suitable for return due to health protection or hygiene reasons and which have been unsealed after delivery. Our 30-day money-back guarantee (above) is separate from this right and covers your first order even once it's opened.

If you exercise your right of withdrawal, we will reimburse all payments received from you, including standard delivery costs, without undue delay and no later than 14 days from the day we are informed of your decision. We may withhold the refund until we have received the returned goods.

Exchanges

We do not offer direct exchanges. If you would like a different product, please return the unopened item for a refund and place a new order.

START A RETURN

Contact

For any return or refund questions:

Email: support@takeastrip.com
Website: takeastrip.com